At Velustra, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

1. Information We Collect:

• Personal details: Name, email, phone number, and shipping address.

• Payment information: Securely processed via third-party gateways (e.g., Razorpay).

• Browsing data: Cookies and analytics to improve your shopping experience.

2. How We Use Your Information:

• To process and deliver your orders.

• To send updates on your order status, promotions, and newsletters.

• To improve our website functionality and user experience.

3. Sharing Your Information:
We only share your data with trusted partners like payment gateways, logistics providers, and suppliers for order fulfillment. We never sell or rent your information to third parties.

4. Security Measures:
Your data is encrypted and stored securely. Payment details are processed through PCI-compliant payment gateways.

5. Your Rights:
You can request access, corrections, or deletion of your personal data at any time. For inquiries, contact us at support@velustra.com.

6. Changes to This Policy:
Velustra may update this Privacy Policy periodically. We encourage you to review this page for updates.

By accessing or using our website, you agree to the following Terms and Conditions. Please read them carefully.

1. General Terms:

• These Terms apply to all visitors, users, and customers of Velustra.

• We reserve the right to update or modify these Terms at any time.

2. Use of Our Website:

• You must be 18 years or older to make a purchase.

• You agree not to misuse our website or engage in fraudulent activity.

3. Order and Payment:

• All orders are subject to availability.

• Payment must be completed at checkout.

• Prices are subject to change without notice.

4. Shipping and Delivery:

• Shipping timelines are estimates and may vary due to external factors.

• Velustra is not responsible for delays caused by logistics partners.

5. Return and Refunds:

• Products are eligible for returns within 7 days of delivery if they are defective or incorrect.

• Refunds are processed after verification of the returned item.

6. Limitation of Liability:

• Velustra is not liable for indirect damages arising from the use of our products or services.

• Our maximum liability is limited to the amount paid for the product.

7. Governing Law:

• These Terms are governed by the laws of India. Any disputes will be resolved in the courts of Chandigarh.

8. Contact Information:
For any queries regarding these Terms, reach out to us at velustra.info@gmail.com. Account is Managed by: Vishal Sharma

At Velustra, we aim to deliver your orders promptly and efficiently. Here’s what you need to know about our shipping process:

1. Order Processing Time:

• Orders are processed within 1-3 business days.

• Delays may occur during holidays or high-demand periods.

2. Delivery Time:

• Standard Shipping: 5-10 business days across India.

• Expedited Shipping: Available at additional cost; delivery within 3-5 business days.

3. Tracking Your Order:
Once your order is shipped, you will receive a tracking link via email or SMS.

4. Delivery Issues:

If you experience delays or issues, contact us at velustra.info@gmail.com. We’ll resolve it promptly.

5. Delivery Cancelled:

Kindly make sure that if your order is being cancelled, it means we are not be able to deliver at particular state/city/village.